Love Clean Streets mobile app

Make and update a report in the app.

Follow these steps on iPhone or Android. Screens, colours, categories and questions can change with your location and home authority.

Make a report Update a report Request it services Advanced settings

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Before your first report

Open the app and check your setup.

Follow the onboarding prompts and allow camera and location access. The app may offer to set the authority detected for your area as your home authority.

Set your home authority screen on the Love Clean Streets app — **Set your home authority**You can change it later in Profile → App settings.

Create a new report

Five steps from location to submission.

Set the exact report location

Start a report, allow location access if prompted, then move the map pin onto the issue itself. If the issue is somewhere else, use the search button to find its address or postcode. Check the displayed street, landmark or postcode.

Choose the location screen on the Love Clean Streets app — **Choose the location**Search for an address when the issue is not at your current location.

Add and review a clear photo

Photograph the issue safely, then check the image. A clear photo helps the receiving organisation understand the type, size and surroundings.

Check the photo screen on the Love Clean Streets app — **Check the photo**Retake or delete an unclear image.

Review the report screen on the Love Clean Streets app — **Review the report**Add another image if it helps explain the issue.

Choose a category

Choose the closest available category. The categories offered are based on the report location and can change when the pin moves.

Choose the closest category screen on the Love Clean Streets app — **Choose the closest category**The categories shown are determined by the location on the map.

Describe the issue and answer extra questions

Add concise details that help someone find and assess the issue, then answer any extra questions shown for the category you selected. Do not include names, contact details or other personal information in the description or photos.

Describe and answer questions screen on the Love Clean Streets app — **Describe and answer questions**Extra questions depend on the category selected. Keep personal information out of public descriptions and photos.

Check and submit

Check the receiving authority, exact location, category, answers, description and photos. When everything is correct, press Send.

Review and send screen on the Love Clean Streets app — **Review and send**Check every detail before pressing Send.

Nearby reports on the app map screen on the Love Clean Streets app — **Nearby reports on the app map**Coloured pins mark individual reports; a numbered pin groups nearby reports.

Open report information screen on the Love Clean Streets app — **Open report information**Tap a nearby pin to see the report details available in the app.

After you press Send

What happens to your report?

Love Clean Streets sends it on

The report is routed using its location and category to the appropriate participating authority or organisation.

The receiving authority takes over

That organisation decides what action to take, carries out any work and controls the report’s progress—not Love Clean Streets.

Follow progress in the app

Open My reports to see available status changes. If something has changed, add an update to the original report.

App only

Update a report.

Add an update when you have a clearer or more recent photo, new information that could help the authority, or the situation has changed. Updating the original report keeps everything attached to the same case.

In the bottom navigation, tap the clipboard icon for Reports and requests, then choose My reports.
Select the relevant report from the list.
Open the report and choose Update if it is available.
Add the new description or photo, then press Send.

Reports can only be updated in the app. The receiving authority can disable updates, so the option may not appear.

Find My reports screen on the Love Clean Streets app — **Find My reports**Tap the clipboard icon in the bottom navigation, then open My reports.

Select the report screen on the Love Clean Streets app — **Select the report**Choose it from your report list.

Choose Update screen on the Love Clean Streets app — **Choose Update**The option only appears when the authority allows updates.

Add the update screen on the Love Clean Streets app — **Add the update**Enter new information or a photo and send it.

Use the reporting tools

Do not send a new report or update by email.

Make new reports in the app or on the website. Update existing reports in the app when the receiving authority allows it. Reports and updates emailed to Love Clean Streets are not accepted.

Available from some authoritiesRequest it services

Set an address and request eligible collections or services.

More about the appAdvanced settings and privacy

Notifications, home authority, app icon and account controls.

Prefer not to use the app?

Follow the separate website guide.

Website guide